FAQs


How long does it take to receive my order?
It's a multi-step process that's as follows: After checkout and payment, it takes us 2-3 days to process your order. Package will need 3-4 weeks to be delivered at your door step in US.

Why don't I see the same deal on your website that I seen advertised on Facebook?
Even after we stop our Facebook advertisements, those posts are still shared and liked by our fans. We can't stop this since it's the way Facebook works.

Do you offer discounts for students or senior citizens? 
Unfortunately no. But we are constantly running promotions and special deals through our Facebook page. Like our page and be up-to-date on all the recent promotions!

Can I get on a call and ask more details about the product?
Unfortunately no, we do not have on call customer care support  yet. but you can email us your query at contact@pawsandjaws.net and we will respond to that in 24 hours.

Why are you giving some products FREE?
We run promotions from time to time. If you have seen a product on our website that says $0 price , then you just have to pay the shipping for that product and that promotion will end very soon.

Do you offer refunds/replacements?
Yes, we do offer refunds/replacements on some particular cases.
Send us an email at contact@pawsandjaws.net stating the issue and order number. we will do our best to resolve it.

Do you sell wholesale?
Yes.